Smooth Out Your Heathrow Experience with the Concierge Service


Heathrow Airport has a range of facilities and services which will help to ensure that your journey is as enjoyable and stress-free as possible, from luxurious lounges to bars and restaurants to suit every taste and budget. Heathrow Meet & Assist, the airport’s concierge service, takes personalized concierge to a new level, with a fully tailored experience according to you and your family’s needs, from practical help with things like translation to emotional support for nervous first-time (or seasoned!) flyers.
Concierge ServiceHeathrow Meet & Assist is there for you whether you’re departing from or arriving into the airport. For departing passengers, a friendly Meet & Assist agent will meet you either kerbside, straight out of your car, or on the Heathrow Express platform, meaning that your personalized service begins the moment you arrive at the airport. Your agent can assist you with practical matters, such as your baggage and check-in, or help you with VAT Reclaim if required. They can then escort you through security, and help you to make the most of your time in the departure lounge – whether you want to browse for bargains in duty free, enjoy some food or drinks at one of the airport’s myriad restaurants and bars, or relax in one of the independent or airline lounges (please note that use of the independent and airline lounges is for eligible passengers only, and is not included in the Heathrow Meet & Assist service). Of course, how much interaction you have with your agent is completely up to you, and if you’d rather be left in privacy for most of the time then your agent can leave you to it and only help you when you desire. Once it’s nearly time for your flight, your agent can guide you to your departure gate in good time.BW Plus Park Grand London Heathrow is easily accessible from Heathrow Airport and is one of the most luxurious hotels near Hounslow Central station. This position on the London Underground network means that your hotel is also easy to reach from central London, making visits to the capital’s tourist attractions convenient.

If you’re going to be arriving at Heathrow as a passenger then the Meet & Assist service has lots to offer you as well. Your agent will welcome you to Heathrow as you disembark from your aircraft, guide you through Border Control (Immigration & Customs), and assist you with that most dreaded of arrivals necessity: baggage reclaim at the carousel. They will then guide you through the arrivals hall to your onward mode of transportation. Connecting passengers can benefit from Meet & Assist, too. Your agent will meet you as you disembark your aircraft, guide you through to your connecting flight terminal, and escort you through security, before helping you make the most of your time in the shops, bars and restaurants of the departure lounge and finally guiding you to the correct gate in time for your connecting flight.