Park Grand Heathrow is NOW OPEN : Please click here for more details

  • Enjoy Dining With a Finesse


  • Stay 2 Nights Get 5% Off

We care protocol

We Welcome Your Comments

Thank you for giving us an opportunity to be your host in London. We hope you enjoyed your stay with us. Please spare a few moments to complete this Guest Satisfaction form which will help us to improve our service.

  • Title
  • First Name *
  • Last name *
  • Email ID *
  • Your Birthday
  • What was the purpose of your stay?
    Business   Leisure
  • How did you find out about the hotel? *
  • Others, Please specify
  • How many times a year do you stay in a hotel in London
    1-3    4-6    7-10    10+
  • Guest Services/ Staff

  • Reservation Process
  • Reception staff attitude
  • Overall staff friendliness & helpfulness
  • Quality concierge service
  • Friendliness/ helpfulness of doorman
  • Quality of room service
  • Quality of butler service
  • Room Facility

  • Decor
  • Cleanliness of guest room
  • Free broadband service
  • Interactive TV service
  • Room facilities
  • Restaurants & Bar

  • Choice and quality of breakfast
  • Staff friendliness
  • Standard of restaurant services
  • Quality range and variety of food
  • Quality range and variety of beverages
  • Spa & Wellness

  • Range of facilities
  • Cleanliness
  • Friendliness of staff
  • Hotel in General

  • Overall condition/ appearance of hotel
  • How well were your expectation exceeded?
  • Please let us know ways in which we can improve our services:
  • Comments
  • Your Next Visit

  • If you were in the area again, will you return to the hotel?
    •     Yes
    •     No
  • Are you a member of Premier Club Rewards?
    •     Yes
    •     No
  • Would you like to send Premier Club Rewards link to a friend?
  • Would you like to receive Free Stay Room Nights Offers.
    •     Yes
    •     No
  • Enter verification code *
  • Captcha Code Captcha Code
  • Note: * fields are mandatory fields

By continuing to browse the site, you agree to the use of cookies. To find out more about our privacy and cookie policy, Click here. Accept Cookies

Close Message