Terms & Conditions

The BEST WESTERN PLUS Park Grand London Heathrow Team is committed to accord you with nothing less than accurate and most helpful information through this our website. Visitors are invited and advised to read and understand our terms and conditions carefully before finalizing their bookings. In completing the booking process via our website, you also accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.

Information on the website

All the information on this website pertains to 'BEST WESTERN PLUS Park Grand London Heathrow'. We have taken great care to ensure clarity and eliminate any ambiguity as far as possible when presenting information herein; however The BEST WESTERN PLUS Park Grand London Heathrow will not guarantee that all information is presented correctly. Hence we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.

We also try to ensure that all information presented on our website is accurate, appropriate and up to date, and these benchmarks are reviewed in a timely fashion. However, we do not make guarantees of any kind that the rates and offers listed will be available at the time of bookings.

If as a consumer you feel that certain piece / type of information is expressly needed and you cannot find it on your website, please do not hesitate to contact us and we will rectify or will provide the information required without delay.

Reservations

All bookings completed and reserved through this website are to be guaranteed by providing valid credit card details. We accept Visa, Master Card, American Express, Diners and Switch only. Credit cards provided must be valid until the date of departure from the hotel.

All reservations that are 'guaranteed' on a credit card are payable on arrival at the hotel. Please contact the Central Reservations team for assistance in organizing Third Party Payments. BEST WESTERN PLUS Park Grand London Heathrow reserves the right to perform a pre-authorization on the credit/debit card for the first night to secure the booking 24- 48hrs prior to the date of arrival. If the pre-authorization is declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided within 24 hrs of the intimation. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.

Please note, completed reservations are confirmed with an email copy of the booking. Completing the reservation form will not constitute a confirmed reservation. BEST WESTERN PLUS Park Grand London Heathrow will send you the confirmation of reservation by e-mail or fax (upon request) with a booking reference number. We will not take any responsibility for your arrival at the hotel without our/your booking reference number.

Cancellations

All bookings are accompanied with variable cancellation policies according to the promotional offer (if any) or rate model attached to the booking. Cancellations must be Cancellations must be received before 14:00 GMT, 24hrs (or as mentioned on the booking) prior to the booked day of arrival.

Any cancellation or amendment made after said deadline or in case of a no show will accrue a penalty equivalent to the full value of the first night's stay as booked. For details of cancellation policies, please check at time of booking.

Non Smoking Policy

In keeping with the global initiative and while adhering to applicable laws, rules and regulations, BEST WESTERN PLUS Park Grand London Heathrow continually strives to accord a smoke free environment for all our guests, visitors and employees. This smoke free environment is to be maintained, and hence smoking is strictly prohibited in the in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities.

Only guest rooms marked and confirmed as a smoking room are exempt of this and guests are requested to smoke within said rooms only.

Those not complying with the smoke-free law, will be committing an offence against the law. The fixed penalty notice applicable on the person smoking is £200.00. We kindly request you to respect the law and refrain from smoking in the hotel.

If you require any further information, please contact our central reservations on reservations@parkgrandheathrow.co.uk